Emails: permanent written record I can refer to later
Can reply in my own time
Low labour
Low resource use
Phone call: Times/dates mentioned will be forgotten often
Active demand of time
I don't pick up because that phone number looks weird but also my phone's vibrate function is weak
High labour
High data cost per information
My shrink's office seems to want to keep billing information and past/present appointments secret. (This also seems to be worse in local industry, everything has to be a meeting instead of a two line email)
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If I was getting those sorts of emails from regular trusted clients, I'd ask them to stop sending those. I'm not cold calling (though I regularly get cold called as a random person)
What makes you think businesses only get emails from regular trusted clients? Their inbox is as jammed with bullshit as anyone's
Like, I get that's a part of business, but surely there's another part of the business that could have a restricted email address and you're not having to sort between new email addresses and trusted ones.
Like, at my job I'm not in charge of getting new clients, but I still have to set up meetings and clients very trad like for very minor details that could just be a pair of one line emails. The only spam we get is advertising for products we already use (autodesk stuff mostly), we're not really getting confused between those and one of our clients asking for drawings.
And I'm an established client of my psychiatrist, why do they preference calling out to me? Especially when I never pick up and repeatedly ask them to email me.
Etc
I just feel like it's pointless cultural preponderance a lot of the time.
it varies from place to place.. in my last job it was hopeless trying to keep up with the never ending flood of bullshit emails so i didn't even try
in my current job i can keep my inbox completely clean at all times