haha, when you open up 100 tickets a day and like every one where the customer with the "new" POS modem--that some jagoff VP got a bulk deal on buying 10,000 off the grey market--is having these intermittent connectivity issues, but you're not allowed to log it in the notes as "customer has the shitty new modem we provide at install now, so I replaced it with one of a good ones we used to provide", it becomes liberating to say some shit sucks.