Mr Jansen said AI would make services faster, better and more seamless, adding that the changes would not mean customers will "feel like they are dealing with robots".
:data-laughing:
The future is gonna be so shit, lmao
Mr Jansen said AI would make services faster, better and more seamless, adding that the changes would not mean customers will "feel like they are dealing with robots".
:data-laughing:
The future is gonna be so shit, lmao
That depends on your postal code (or zip code). For example - any customer calling from a poor neighborhood is going to be forced to deal with AI. And all the "skip AI and get a person" tricks like saying "Human please" over and over will be disabled for calls from the poor. They'll have no choice but to deal with that AI shit every single time.
That really only works if the goal of AI is to ignore people, though.
Like, you can't AI sales calls in any effective manner. You can't AI debt collection, either, since people will just stop responding to calls. You can harass people with AI, but its going to be comparatively difficult to cajole or impress anyone.
So much of the AI experiment keeps coming back to the theory that human labor no longer has value. Its indicative of enormous weakness in administration. Just a huge blind spot in how economies work.
I have to disagree with you. AI is tireless and even better - it has political-levels of weaponized deniability. A company's AI can say "Mr. Schnook - RepoAI here. I hope you are having a good day. After attempting to contact you 15 times over 72 hour period - we repossessed your car at 2:17am. To reacquire it..." Is that true? Who knows? All the AI code is proprietary and even if a team of mathematicians and computer PhDs looked it - they wouldn't be able to understand it.
Maybe RepoAI fucked up because it meant to repo Mr. Schnooky's car. Meanwhile Mr. Schnook thinks his car is stolen because RepoAI has been calling Mr. Schnooky. If Mr. Schnook sues RepoAI - the law will side with the AI and pretend that the company isn't at fault and nobody at the company is at fault either.
I don't trust AI to actually handle a repo. You really need humans for that kind of work, Musk's dream of self driving taxis be damned.
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