Emails: permanent written record I can refer to later
Can reply in my own time
Low labour
Low resource use
Phone call: Times/dates mentioned will be forgotten often
Active demand of time
I don't pick up because that phone number looks weird but also my phone's vibrate function is weak
High labour
High data cost per information
My shrink's office seems to want to keep billing information and past/present appointments secret. (This also seems to be worse in local industry, everything has to be a meeting instead of a two line email)
My unironic answer is that like, idk, 50? 70? percent of Americans are only semi-literate and cannot write coherent text and struggle to read it.
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How many dyslexic people in the US would ever even get diagnosed? That would require a semblance of healthcare right?
Something like 50% of US adults cannot read at a 6th grade level.
https://www.snopes.com/news/2022/08/02/us-literacy-rate/
I opt for phone calls because I am easily cowed by bureaucratic language and page structure, and I can't ask a page of text questions