Question for people in retail or know the system. Whenever I go to stores I'm often asked to fill out surveys to rate employee performance. I usually assume it's a waste of time / a way to snitch on people.
Do positive (especially perfect) performance on these surveys actually have any material benefits to the employees? Or do they provide a benefit for management and NOT employees?
Snitch review culture :citations-needed: sucks shit, but if this small action can help people, I will actually do it in the future.
you have to give “5 stars”/ max rating for everything.
It's fucked up how one 4 star is considered 'failing'.
I know someone who worked for a company with customer surveys, and their bonuses were entirely based on answers to the question "Would you recommend company X to another person?" being 10.
Ah shit.
I recently bought a new phone, where the process of transferring service took over an hour. The sales attendant said "you'll get a survey by text, it would be nice if you gave me three 10s".
I saw 2 questions about customer service, which I gave 10s like she deserved. But there was another question that they'd put first: "On a scale of 1 to 10, how likely are you to recommend [company] to friends and family?" I put 6, and the next screen was "We're sorry you didn't like your experience, how might we improve?"
It's just a mostly interchangeable service provider, I'm not going to sing its praises. But also, oops, shoulda lied.
I've heard of customer service call centers and telecom/utility companies using them to make staffing decisions about contract employees. So, yeah, it's a little more ghoulish than "material benefits" -- their employment could be contingent on getting X amount of positive survey responses.
