I worked in CPE support/data repair for some years.
there are shit modems. they come with shit configs that shit the bed and require consistent powercycling. they have shit support from shit manufacturers and the chances of them ever being reliable are shit. eventually they shit the bed completely and have to be replaced. hopefully not with the exact same piece of shit.
haha, when you open up 100 tickets a day and like every one where the customer with the "new" POS modem--that some jagoff VP got a bulk deal on buying 10,000 off the grey market--is having these intermittent connectivity issues, but you're not allowed to log it in the notes as "customer has the shitty new modem we provide at install now, so I replaced it with one of a good ones we used to provide", it becomes liberating to say some shit sucks.
I worked in CPE support/data repair for some years.
there are shit modems. they come with shit configs that shit the bed and require consistent powercycling. they have shit support from shit manufacturers and the chances of them ever being reliable are shit. eventually they shit the bed completely and have to be replaced. hopefully not with the exact same piece of shit.
lol now that you mention it I did pass on getting a modem that people complained would stop working after some number of hour.
haha, when you open up 100 tickets a day and like every one where the customer with the "new" POS modem--that some jagoff VP got a bulk deal on buying 10,000 off the grey market--is having these intermittent connectivity issues, but you're not allowed to log it in the notes as "customer has the shitty new modem we provide at install now, so I replaced it with one of a good ones we used to provide", it becomes liberating to say some shit sucks.