The dasher app is coded to drop you from contention for higher paying orders if your average rating is less than 4.7 stars.
Idk who even needs to hear this but seems like an important thing for anyone using doordash to know.
The dasher app is coded to drop you from contention for higher paying orders if your average rating is less than 4.7 stars.
Idk who even needs to hear this but seems like an important thing for anyone using doordash to know.
This goes for all businesses, not just gig work.
CVS does a really fun system where they weight any rating below your store’s “average” much heavier than normal ratings. But at many stores, literally a single 4 star among the 5 stars is counted as “below average” so if you rate someone 5/5 5/5 5/5 4/5 5/5, they get in serious trouble for getting a bad rating, and it takes like 10 perfect ratings to bring it back up.
Whoever designed this system should be in prison. Any rating above 50% should be considered positive. That’s how ratings work. In no world is 4/5 stars ever a bad rating.
Yeah this is something I learned really quickly doing consulting. A survey would go out and basically we needed all 5's because if the average score dropped below a 4.75 we'd not get our bonus and/or a promotion. So when your only on a handful of projects in a year and a fraction of those projects return the survey well a 4 can torpedo everything.
I'm glad I'm out of that now, but whenever I see any kind of survey like that I give the highest rating possible by default unless there's something really off (and even then usually still 5's because the issues aren't the individuals fault)