It seems to be the same in every company. Layer upon layer of managers and supervisors that don't actually DO anything.
Companies would be so much more efficiently run without them, so what causes this?
EDIT: I think I might have something of an answer here thanks for @ABigguhPizzahPieh 's comment/video they posted. So, the notion of "robots are going to take our jobs" has actually already happened, and it's been happening for decades. There's just not enough work to go around for everyone. But reducing the work week from 40 hours is obviously unconscionable in capitalism, because working people aren't allowed to have nice things or better lives, so instead there has grown a massive layer of managerial and clerical type "workers" who are paid to do nothing for 40 hours a week and are miserable for it.
There was a post not long ago about how The Office was the most watched TV show in 2020, and how depressing it was.
The Gervais Principle is a brilliant analysis of the predictable lifecycle of a modern company, including the clueless middle management you mentioned, and uses The Office for examples.
It's equally funny and sad that so many people relate to the show without even knowing why.
I read that a while ago, I liked the first few installments but thought the later ones were kinda weird and mostly nonsense